Assistance

Passengers in need of special assistance should contact our Call Center on +46 771 90 00 90 or callcenter@nextjet.se in due time before departure. ( According to EU regulations latest 48H hours before departure). Should assistance be requested later than 48H before departure we will do everything we possibly can to assist but waitingtimes can occur since prebooked passengers with assistance are prioritized.You can book your flight online but to prepare for your stay onboard you need to contact us via telephone. NextJet has no possibility to provide special care, medical care or nursing staff. Passengers in need of medical care during the flight must provide their own medical nurse or attendant.

ImpaiRed vision

We allow a maximum of two visually impaired passengers and their assistance dogs per flight. No extra charge applies.We do need information before the departure so we can arrange assistance to and from aircraft. Contact our Call Center on +46 (0) 771 90 00 90 or callcenter@nextjet.se for confirmation. NextJet has no possibility to provide special care, medical care or nursing staff. Passengers in need of special medical care during the flight must provide their own medical nurse or attendant..

Wheelchair

Passengers with wheelchair shall be prebooked and confirmed via our Callcenter on +46 (0) 771 90 00 90 or callcenter@nextjet.se. Wheelchairs are checked in at no extra charge and are exempt from the 23 kg standard baggage allowance. Maximum measure for the wheelchair is 80 x 50 x 70cm and maximum weight 50kg. For electrical wheelchairs special rules apply, please contact our Callcenter on +46 (0) 771 90 00 90 to confirm if yor device is allowed to bring onboard our flight. Certain batteries are not allowed to transport in the compartements onboard. Ground staff will assist boarding/deboarding the aircraft.

TRAVEL WITH OXYGEN

When travelling with Nextjet and need to bring oxygen or a breathing machine, CPAP/VPAB we need to know this in advance. Contact our Callcenter on +46 (0) 771 90 00 90. It is only allowed to bring one bottle of oxygen, maximum 5kg. Liquid oxygen is forbidden to bring onboard. A breathing machine needs to be brought as a hand luggage.

Transport of deceased persons

Nextjet has no possibility to transport deceased persons. However, transporting urns is allowed if a copy of the death certificate and the cremation certificate accompanies the urn. The passenger transporting the urn must ensure that the urn is packed in a suitable way and that it is kept under the seat during the flight. Contact our Call Center on +46 (0) 771 90 00 90 for confirmation. Please inform our airport staff when you check-in.