Before your journey

We have published all useful information that you might need as a passenger.

Please find the information in the menu to the left. The most frequently asked questions are listed below.

FAQ:

I have a ticket for Gällivare or Arvidjaur with Estonian Air, is it valid on NextJet flights?
Yes, as a co-operation, Estonian Air tickets to Gällivare and Arvidsjaur is still valid. please note that theese flights departs from Terminal 4

What do I do with my stroller?
Strollers can be checked in at no extra cost. Read more.  

Can I bring a chlid safety seat onboard or do I have to check it in?
Chlidren under age of two years does not have a reserved seat. Due to this we can unfortunatly not accept this as a carry on item.

What is the allowance for bagage? Checked in and carry on?
All our tickets allows one peice of checked in bagage, maximum 23 kg, and one carry on luggage. The allowance for carry on luggage is 5 kilos and a maximum size of 45x35x20 cm. Our business tickets allows another piece of checked in bagage. Of course you can add extra bagage allowance fot your trip. Please contact our call center on +46(0)771 90 00 90

Can i bring my skis?
Of course you can, please pre-book with our call center, +46 (0)771-90 00 90. The fee is SEK 350 per way. The fee is to be paid at the departure airport. More info.

Is there any catering onboard?
There is always a selection of meals for purchase onboard.

What about check in at Stockholm Arlanda?
For domestic flights you´ll find our check in counters at terminal 3 and 4. The check in closes 30 minutes before departure. Flights to Örnsköldsvik departs from terminal 4.
For international flights
you´ll find our check in counters at terminal 5. The check in closes 45 minutes before departure. (NOTE from 27 march international flights will depart and arrive Terminal 2)

What about check in at Copenhagen?
You´ll find our check in counters at terminal 3. The check in closes 45 minutes before departure.

Does everyone need to show an id-card for check in?
Everyone travelling with checked in bagage need to show an id-card. If you are traveling with carry on lugage you can travel without id-card.

I forgot my personal belonings at the aircraft, how can I get it back?
Please contact our lost & found department via www.bagport.se.