Check-in and gate

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The traveller must show a passport or other valid ID-document (driver's license, passport or SIS-marked ID card) and present the booking reference (to be found in the booking confirmation e-mail) upon check-in and at any time during the journey. If the ID-document does not correspond with the name stated in the reservation, the passenger will be denied check-in. No refund is allowed at that time. Children under the age of 18 travelling with an adult with a valid photo ID doesn’t need to present their own photo ID.

Check-in closes:

• 30 minutes before departure for domestic flights and
• 45 minutes before departure for international flights

It is the passenger’s responsibility to be checked in well in advance of the scheduled departure. If you arrive at check-in after closing your ticket is considered used and void. No refund is allowed at that time and it is not possible to re-book to another flight.

Gate closes:

• 15 minutes before departure for domestic flights and
• 30 minutes before departure for international flights

If you arrive at the gate after closing your ticket is considered used and void. Refund of the unused ticket and/or rebook to another flight is not allowed in those cases.