Delays

When delays occur follow NextJet’s EU regulations EU261/2004. These regulations are accessible on http://eur-lex.europa.eu

When delays exceed 2 hours the following applies:

• Meal voucher (obtained from airport staff, max. 150 SEK).
  
• Possibility to make two telephone calls.
  
• Possibility to send two e-mails, fax or telex.
  
• Overnight hotel accommodation in the cases when passengers are not in their home district and only when the flight could not be made during the actual day.
  

NextJet will not take responsibility for lost hotel-nights, missed connecting flights with other carriers, lost working hours, the cost of car hire, journeys by taxi or other responsibility affecting a third party in the cases where the customer has separate travel documents. Journeys booked and paid for by NextJet’s special travel vouchers are exempt from these conditions.