Travel information

LUGGAGE

Every passenger may check up to 20 kg of luggage in the aircraft hold free of charge. Some articles are not considered as luggage; see below for a more detailed description. One piece of luggage weighing maximum 5 kg may be taken on-board as hand luggage with a maximum size of 45x35x20 cm . NextJet recommends that portable computers, cameras and other valuables are carried as hand luggage, and should not be checked in.In addition, passengers are allowed to bring on-board one handbag, an umbrella or a bag containing e.g. tax free merchandise.

Infants under 2 years of age without their own seat have no luggage allowance.

Luggage exceeding standard allowance will be subject to a charge of 30 SEK per kg and single journey.

SPECIAL LUGGAGE

Articles such as golf bags, bicycles, surfing boards, hang gliders and skis are not included in the standard allowance. Transportation of such articles allows for an extra charge per article and single journey. These articles must be packed separately containing only one article per package. Concerning NextJet’s economic responsibility, these articles are considered as luggage in the event of damage or loss.

Charges (per leg):

• Excess weight over standard allowance 30 SEK/kg
• Animal in cabin 150 SEK
  
• Large sledge 400 SEK
  
• Ski equipment: 350 SEK
  
• Golf bag 150 SEK
  
• Bicycle 300 SEK
  
• Water skis 150 SEK
  
• Diving equipment 300 SEK
  
• Hang glider 400 SEK
  
• Windsurfing board 400 SEK
  
• Wakeboard 275 SEK
• Longboard 150 SEK

Maximum weight for golf bags is 15 kg. If the maximum weight allowance of the golf bag is exceeded, a cost of 30 SEK/kg will be charged. Prams must checked in; they are free of charge and are not included in the standard allowance.

Ski equipment/Snowboard must be packed separately and only one ski equipment is allowed per ski bag. One ski equipment consists of 1 pair of skis, 1 pair of poles and 1 pair of ski boots alternatively 1 snowboard and 1 pair of snowboard boots. Ski equipment must be pre-booked at NextJet's Call Centre and will not be accepted for stand-by. Cancellation policy: NextJet will charge 175 SEK/leg for each ski equipment if cancellation takes place less than 72 hours prior to departure.

Bicycles must be checked in, well packed in plastic or corrugated cardboard with the handlebars turned inwards (to facilitate loading). The pedals must be removed and the tires emptied of air. All special luggage is transported entirely at the passenger’s own risk.

For safety reasons, the following articles are not permitted as luggage on board NextJet’s flights.

• Compressed gases (highly frozen, inflammable, poisonous) e.g. butane gas, oxygen, fluid nitrogen gas, oxygen tubes and tubes with compressed gas
  
• Corrosive substances such as acids, alkalis, wet-element batteries and apparatus which contains mercury (e.g. thermometers)
  
• Explosive materials, war materials, fireworks, flares and detonators
  
• Easily inflammable liquids and solid substances such as lighter fluids and matches (must be carried in the passenger’s own pockets, not in hand luggage), paint, thinner and firelighter
  
• Radioactive material
  
• Briefcases and attaché cases with installed alarm systems
  
• Oxidizing substances, such as bleaching agents, peroxides
  
• Poisonous and disease carrying substances such as insecticides, weed-killers and living virus cultivations
  
• Other dangerous articles such as e.g. magnetized goods and objectionable or irritating substances

FIREARMS AND AMMUNITION

Firearms and ammunition are covered by special regulations. The firearm must be unloaded and separated into two pieces, with the bolt packed separated from the weapon. Ammunition should be suitably packed in its original case with a maximum weight of 2 kg. Always inform airport ground staff if traveling with firearms or ammunition.

NB: Toy weapons and weapon imitations irrespective of material, catapults, cutlery, razor-blades (both open blades and razors), tools which could be used as weapons, darts, scissors, syringes (if they are not to be used for real medical reasons), knitting needles, large bats and sports clubs, billiard cues and other pointed objects and weapons are not allowed in the aircraft cabin.

LUGGAGE RESPONSIBILITY

NextJet’s responsibility is limited as far as damage, delay and loss of luggage is concerned, unless an extra charge has been paid at check-in to cover a higher declared value. In such cases, a document to prove the value of the item should be presented upon check-in. A piece of luggage is declared lost if not traced after 21 days of passenger arriving to his/hers final destination. Compensation up to a maximum of 1000 SDR’s, special drawing rights, will be paid for lost luggage. The decision of the final sum is decided after a declaration of the luggage contents has been presented to NextJet's Customer Relations via e-mail to customerrelations@nextjet.se. NextJet will compensate up to a maximum weight of 20 kg, unless an excess luggage receipt can be presented or upon showing a document declaring higher valued items.

Damaged luggage must be presented and reported to the arrival airport within 7 days after arrival. NextJet takes no responsibility for missing/damaged medicine, computers, bottles, keys, valuable papers, valuable tools and other valuables checked in as luggage. Luggage should only contain clothes, toilet requisites and other harmless articles needed for the passenger’s journey.

CHILDREN

Children up to 2 years of age are considered to be infants.

One infant per adult is allowed to travel without a seat. Infants without a seat have a luggage allowance of 10 kg for checked luggage. Adults travelling with two infants under 2 years of age must book a seat for one of the infants. The second infant is entitled to the same luggage allowance as an adult. This infant must be seated in a car safety-seat which cannot exceed 42 cm wide and 65 cm deep. The car safety-seat must be EU-approved. Apart from the above situation, car safety-seats are not allowed in the cabin and must be checked in. Due to medical reasons, infants below 10 days of age are not allowed on-board.

Accompanying children: 2-11 years of age. NextJet considers persons above the age of 16 to be adults in cases which affect these “Regulations and Conditions of travel”.

UNACCOMPANIED CHILDREN

Children up to 5 years must be accompanied by a parent or guardian.

From, and including, a child’s 6th birthday until it is 12 years old, he/she is allowed to travel without a parent or guardian in accordance with regulations regarding unaccompanied minors. NextJet has a limit to how many unaccompanied children we can accommodate per flight. Contact NextJet’s Call Centre tel. +46 (0) 771 90 00 90 for detailed information.

A child 13 years of age or older is allowed to travel without company. However, the child cannot act as company for younger children until he/she has reached the age of 16. A passenger older than 16 years old may act as adult company for a child up to 13 years of age. The adult company must show valid identification documents.

Passengers between 13 and 15 years of age may be taken on board as unaccompanied children if the parent/guardian so wishes. However, the same documentation must be completed as for unaccompanied minors.

The child must be accompanied by a parent or a guardian until NextJet’s representative has completed the required document. This is done at check-in. This document serves as a written assurance and the child’s parent/guardian must sign it for legal reasons. Without a valid document, NextJet may under no circumstances allow the child to board the aircraft. Upon arrival, the receiving parent/guardian must show valid identification document. The receiving parent/guardian must be at least 18 years of age.

When a child is traveling on a domestic flight we strongly recommend that arrival at the in-checking counter is not later than 30 minutes before the departure time. For international flights we recommend arriving at least 1 hour before departure. The parent/guardian must remain at the airport until the plane has departed.

 

CHARGES AND CREDIT CARDS

NextJet does not charge extra for reservations made by credit cards.

TICKETLESS FLIGHTS

All NextJet flights are ticketless. Upon making a reservation via www.nextjet.se, all necessary flight information are sent via e-mail, including reservation number and flight itinerary. The reservation number must be presented upon check-in together with a valid passport or ID with photograph.

FORMS OF PAYMENT

NextJet accepts payments with VISA, Master Card, American Express, Dankort and Eurocard. NextJet does not accept payment with Scandinavian electronic cards. Cash payments may be made at travel agents, check with your local travel agent for more details. Stand-by tickets are always paid for using a credit card at the airport.

BOOK YOUR JOURNEY

NextJet offers ticket reservations 24 hours a day on www.nextjet.se. Reservations can be made up to 3 hours prior to departure of your selected flight. A 20 SEK (~2 EUR) reservation fee per leg will be charged. When making a reservation via NextJet’s Call Centre a 120 SEK (~13 EUR) reservation fee per passenger will be charged. It is also possible to make reservations through a traveling agent or at an airport that NextJet operates. For questions and general information, contact NextJet’s Call Centre, tel. +46 (0) 771 90 00 90 or your travel agent.

NextJet offers youth stand-by tickets as far as seating permits. When purchasing a stand-by ticket, your name will be indicated on a waiting acceptance list. This list is completed at the airport and payment is made with credit card. Stand-by tickets cost 450 SEK and are available for passengers 12 years of age or older, but not yet 26 years of age.

FLIGHT RESERVATIONS AND RE-BOOKINGS

Economy- and youth-/student fare tickets:

• Re-booking is allowed up to 1 hour before scheduled time of departure. A fee will be charged of 300 SEK per person and leg for domestic routes and 600 SEK per person and leg for international routes.
• Re-booking depends on space available and is only allowed within the same reservation booking designator and same destination as the original ticket.
• In case of a higher fare the difference between the fares will be charged.
• Name change is not permitted with this ticket.
• In case of illness, a doctors certificate for the ill passenger must be sent to callcenter@nextjet.se. If valid, full refund is permitted up until 1 hour before scheduled time of departure. Service charges will not be refunded.
• Child discount 50 % for children aged 2-11. Infants aged 0-2 travel for free in an adults knee.
• Accepted baggage allowance is 20 kg for checked baggage and 5 kg for hand baggage.
• Economy tickets are valid within 2 months from the original departure for each leg.
• Student fares are eligible to full time students upon presenting a valid student card from one of the following organizations: CSN, MECENAT or SFS. The student card must be presented together with a valid ID-card. Read more.
• Youth tickets are eligible for passengers 12 years of age or older but not yet 26 years of age.

Economy Flex- and senior fare tickets:

• Re-booking is allowed up to 1 hour before scheduled time of departure. A fee will be charged of 150 SEK per person and leg for domestic routes and 300 SEK per person and leg for international routes. Re-booking is not permitted to a destination other than that specified on the original ticket.
• In case of a higher fare the difference between the fares will be charged.
• Name change is not permitted with this ticket.
• Refundable with 75% of the ticket price if the ticket is canceled at least 1 hour before scheduled time of departure.
• Tickets not canceled at latest 1 hours prior to scheduled time of departure will be considered used. No refunds will be made on such tickets.
• In case of illness, a doctors certificate for the ill passenger must be sent to callcenter@nextjet.se. If valid, full refund is permitted up until 1 hour before scheduled time of departure. Service charges will not be refunded.
• Accepted baggage allowance is 20 kg for checked baggage and 5 kg for hand baggage.
• Economy Flex tickets are valid within 4 months from the original departure for each leg.
• Senior citizen fare is eligible for persons 65 years or older. Read more.

Full Flex-tickets:

• Re-booking and name change is permitted without charge.
• Full Flex tickets are refundable if canceled at least 1 hour prior to scheduled time of departure.
• Accepted baggage allowance is 30 kg for checked baggage and two pieces of hand luggage with a maximum weight of 5 kg per piece. No bag exceeding 23 kg will be accepted for carriage.
• Full Flex tickets are valid within 6 months from the original departure for each leg.

General terms and conditions for economy-, economy flex- and full flex-tickets.

TAXES AND FEES

Taxes and fees are part of the flight ticket and are governed by authorities and airports. Taxes and fees may be changed after a reservation has been made without further notice.

ANIMALS

NextJet accepts dogs and cats in the cabin on domestic flights only. Pets in the cabin must always be kept in a container or bag when on board. The container shall be placed under the seat in front of the passenger traveling with the animal. Pet in cabin must not exceed 8 kg, cage or bag included. Maximum measures for cage/bag is 40x25x23 cm. It is the passengers responsibility to provide cage or bag.

When transporting animals in the cargo compartment, the cage must be sufficient enough to allow the animal to stand and turn inside the cage without problem. The cage must be stable, disinfected, must not leak and be supplied with containers for water and food. Only one animal per cage is allowed. No rodents (except rabbits) or reptiles are permitted. The maximum weight for the animal and cage in the cargo hold is 50 kg. Contact Call center on +46 (0) 771 90 00 90 for more information.

Cost: 150 SEK/leg

Travelers wishing to make reservations for pet in cabin or animal in hold must contact NextJet’s Call Centre on tel. +46 (0) 771 90 00 90 in order to request this service.

Between 15 November and 30 April we cannot accept animals in the cargo hold on the following routes:

• Arlanda - Sveg - Mora
• Arlanda - Vilhelmina - Hemavan
• Arlanda - Kramfors - Gällivare
• Bromma - Östersund

This is due to limitations in the cargo hold.

CARGO

Cargo is a rapid growing market for NextJet where commissions and our co-partners are increasing.

Our key-word is: safety, reliability, punctuality and environmental responsibility. For cargo transportation contact NextJet’s head office.

Contact information:

NEXTJET
FRÖSUNDAVIKS ALLÉ 15
S-169 70 SOLNA
Telephone: 08-639 85 38
Fax: 08-639 83 29 

DELAYS

In the event of a delay, NextJet complies with EU regulations EU261/2004. These regulations are accessible on http://eur-lex.europa.eu

When delays exceed 2 hours the following applies:

• Meal voucher (obtained from airport staff, max. 150 SEK).
  
• Possibility to make two telephone calls.
  
• Possibility to send two e-mails, fax or telex.
  
• Overnight hotel accommodation when passenger is not in their home district and only when the flight could not be made during the actual day.
  

NextJet does not take responsibility for expenses with regards to hotel nights, missed connecting flights with other carriers, compensation for lost working hours, the cost of car hire, journeys by taxi or other third party compensations when the traveler has separate travel documents. Journeys booked and paid for by NextJet’s special travel vouchers are exempt from these conditions.

PREGNANCY

It is the traveler’s responsibility, without request, to show relevant documents concerning pregnancy for NextJet’s personnel or representatives.

Traveling is allowed, without restriction, up to and including the 31st week of the pregnancy. To be allowed to travel between the 32nd and 38th week of pregnancy, a doctor’s certificate is required together with information about the estimated due birth date. From and including the 38th week of pregnancy NextJet it is not permitted to fly with NextJet.     

CHECK-IN

Check-in for domestic flights closes 30 minutes before the scheduled time of departure. Check-in for international flights closes 45 minutes before scheduled time of departure. If you arrive at check-in later than this your ticket is considered used and is invalid. NextJet will not refund the ticket and it is not possible to re-book to another flight.

NextJet only issues electronic tickets. In order to travel you need your booking reference and a valid ID (such as your driving license, passport or a SIS marked ID card). Make sure to check documentation rules with your destination airport.

Children accompanied by an adult above the age of 16, who can show a valid ID, are not required to show ID when flying with NextJet. If this is not fulfilled by the adult passenger, check-in will not be allowed. In this case, the actual ticket/tickets will be not be refunded.

Children up to 2 years of age are considered infants. One infant is allowed to travel in the adult’s knee. In this case, the child has no personal luggage allowance, either checked in or hand luggage. Passengers traveling alone with two children under two years of age must book a seat for one of the children. The other child is then entitled to the same luggage allowance, hold and hand luggage, as an adult. The second child (traveling with a single adult) must sit in a car safety-seat which must not exceed 42 cm wide and 65 cm deep. The car safety-seat must be EU approved. In addition to the above cases, car safety-seats are not allowed in the cabin but must be checked in. Prams must be checked in.

Due to medical reasons, infants below 10 days of age are not allowed on board.

A passenger is entitled to carry 20 kg luggage in the aircraft hold. A charge will be made at check-in in case of excess weight. NextJet will not accept responsibility for poor packing, easily damaged (e.g. in-checked computers and similar things) fragile and damaged luggage, jewelery, keys and other kinds of valuable things. Scratches on luggage, normal wear or for water damage on luggage which is not watertight will not be compensated for by NextJet. Medicine and toilet requisites in limited quantities e.g. hairspray, perfume which are necessary or appropriate for the passenger’s need during the journey may be included in the luggage.

CANCELED FLIGHTS

When delays occur, NextJet follows EU regulations EU261/2004. These regulations are accessible on http://eur-lex.europa.eu

When flights are canceled or delayed by 2 hours or more, the following applies:

• Meal voucher (obtained from airport staff, max 150 SEK)
  
• Possibility to make two telephone calls
  
• Possibility to send two e-mails, fax or telex
  
• Overnight hotel accommodation in the cases where passengers are not in their home district and only when the flights could not be made during the actual day

NextJet does not take responsibility for lost hotel-nights, missed connecting flights with other carriers, lost working hours, the cost of car hire, journeys by taxi or other responsibility affecting a third party in cases where the customer has separate travel documents. Journeys booked and paid for by NextJet’s special travel vouchers are exempt from these conditions.

REFUSED BOARDING

The airline’s right to refuse check-in or boarding: In certain cases we reserve the right to refuse transporting you and your luggage. The reasons for this are based upon the following:

• That the complete ticket or part of it has not been paid for in time.
  
• That one or several of the required documents that should be available at any time before or during your journey cannot be shown upon request, either at check-in or boarding.
  
• That the passenger’s physical or mental condition could cause damage or anxiety for him/herself or other passengers and crew.
  
• That the passenger’s behavior creates uncertainty and anxiety on board among other passengers.
  
• That your baggage could cause disturbance or be a security risk for you or other passengers on board.

SPECIAL NEEDS AND ASSISTANCE

Passengers with special needs should inform NextJet’s Call Centre on +46 (0) 771 90 00 90. NextJet can not provide special care or nursing staff. Passengers in need of special care during the flight must therefore provide their own attendant.

BLIND PASSENGERS

NextJet can receive at the most 2 visually impaired passengers and their guide dogs per flight. All help is free of charge. Inform NextJet on +46 (0) 771 90 00 90 so that assistance can be approved. With special needs, e.g. if the passenger is both blind and deaf and unable to make the journey without special assistance, the passenger should even make a reservation for an attendant needed during the flight.

PASSENGERS WITH WHEEL CHAIRS

Wheel chairs must be checked in. They are free of charge even in cases of overriding the 20 kg weight allowance. The ground staff will supply all possible resources in order to help passengers to board the aircraft. Passengers with special needs must inform NextJet’s Call Centre on +46 (0) 771 90 00 90.

TRANSPORT OF DECEASED PERSONS

NextJet can not provide transportation of deceased persons. However, the transport of urns is allowed if a copy of the death certificate together with a copy of the cremation certificate accompanies the urn. The passenger who is transporting the urn must ensure that the urn is packed in a suitable way and that it is kept under the passenger’s seat during the flight. We recommend that the handling agent at the airport is informed upon check-in.

SECURITY AND IDENTIFICATION

When checking in for a NextJet flight, all passengers must be able to show a valid passport or a Government approved identification document (with a photograph). Passengers must, whenever required during the journey, be able to prove their identity. Passengers lacking such documents could be refused an onward journey.

Regulations concerning the identification of passengers below 18 years of age are in accordance with NextJet’s ID policy. All passengers must be able to prove their identity by producing a valid ID document upon request at check-in or boarding. Parents or guardians can prove the identity of their children if they are below 18 years of age.

For children traveling alone (children below 12 years of age), who lack their own passports or ID documents, a parent or guardian must show identification.

After the 12th birthday a child may travel alone. However, the child is not allowed to act as adult company for a younger child until he/she is 16 years of age. A valid ID document is always required when traveling as a parent guardian.

NextJet reserves the right to refuse a passenger an onward journey without compensation if they are unable to prove his/her identity.

CHANGES IN TIMETABLE

NextJet will do its utmost to transport passengers and their luggage so expeditiously as possible to their final destination stated in our joint agreement.

The times announced in the timetable or upon reservation are not guaranteed by the airline. NextJet has the right to alter times and dates up to 2 weeks before the scheduled time of departure. NextJet is not liable to pay compensation or compensate for other costs concerning travel or overnight stays not included in our agreement, e.g. hotel nights.

When changes in timetable occur, a notification e-mail will be sent to the e-mail address stated upon ticket reservation. It is important that the passenger provides a valid e-mail address upon making the reservation. NextJet is not responsible if the e-mail does not reach the recipient’s inbox.

LUGGAGE CONTAINING LIQUIDS

EU regulations limit the amount of liquid, creams, jellies or sprays allowed as hand luggage when passing the security check. It is therefore important to pack correctly.

Avoid liquids or pack them well if including in hold luggage. Liquids required during the flight should be packed in jars/bottles which contain a maximum of 1 decilitre (1 dl). You are allowed to carry as many jars/bottles able to fit in a transparent 1 litres plastic bag. Plastic bags are usually available at the security check.

In addition, you may carry medicine, children’s food and drink which is part of a special diet and needed during the flight. After the security check you may shop as usual and take the goods purchased on board the aircraft. Read more here >>

THINK ABOUT

To avoid being deprived of the goods purchased in shops located after the security check or in countries without restrictions concerning liquid in hand luggage, read the following:

Travel from an airport in Sweden to another airport without changing aircraft

Liquid that is purchased in shops situated after the security check can be carried in your hand luggage.

Travel from an airport in Sweden entailing a change of aircraft in an EU-country

In certain cases, liquids purchased in shops located after the security check can be carried in your hand luggage, even if a stop is planned en route and when there will be a change of aircraft. Ensure that the goods are sealed in a plastic bag so that no further items may be added after the purchase. You should also be able to show a receipt of the purchase confirming that the purchase has taken place during the last 24 hours. Contact your transit-airport for more information and what is applicable for you.

Please keep in mind that the liquid regulations may change upon returning to Sweden and other EU-countries. Find out what applies for your journey well in advance.