Travel information

APPLICATION

The following regulation applies on the condition that you as a passenger:

• Have a confirmed ticket on a NextJet flight
• Are checked in as instructed by NextJet and at such time as stated in advance by NextJet in written text (including electronically). Read more about NextJet’s rules for check-in >>
• Hold a ticket that is directly or indirectly available to the public
  

1. General conditions

1.1 Ticket

The term "ticket" means this Agreement, either the printed document and associated booking or reservation, together with passport/ID. The ticket is valid according to the information listed on it, in the company's tariffs, terms and conditions and related provisions. NextJet’s booking fees or other charges incurred upon re-booking or cancelling a reservation is remunerated.

Transport and other services provided by the airline are subject to: (i) the terms of the ticket, (ii) applicable tariffs, and (iii) the airline's terms and conditions and related provisions contained therein. These conditions are to be found on pages 7 (i), 4 (ii) and 3 (iii) under ‘General conditions’ in ‘NextJet’s Terms and Conditions’ and must be accepted by the passenger at the time of booking, or else the purchase will be voided. NextJet’s tickets are electronic tickets and valid within one year from the first original departure date.

1.2 Check-in and gate

The traveller must show a passport or other valid ID-document (driver's license, passport or SIS-marked ID card) and present the booking reference (to be found in the booking confirmation e-mail) upon check-in and at any time during the journey. If the ID-document does not correspond with the name stated in the reservation, the passenger will be denied check-in. No refund is allowed at that time. Children under the age of 18 travelling with an adult with a valid photo ID doesn’t need to present their own photo ID.

Check-in closes:

• 30 minutes before departure for domestic flights and
• 45 minutes before departure for international flights

It is the passenger’s responsibility to be checked in well in advance of the scheduled departure. If you arrive at check-in after closing your ticket is considered used and void. No refund is allowed at that time and it is not possible to re-book to another flight.

Gate closes:

• 15 minutes before departure for domestic flights and
• 30 minutes before departure for international flights

If you arrive at the gate after closing your ticket is considered used and void. Refund of the unused ticket and/or rebook to another flight is not allowed in those cases.

1.3 Separate/interline documents

NextJet is not responsible for arranging connections other than when holding a confirmed interline ticket. The conditions of this document apply to the final destination stated on the ticket. If there are several flights in an itinerary and all segments have been assigned an interline ticket number (interline travelling), you’re entitled to compensation in accordance with EU261/2004 if one or more flights in your itinerary is delayed or cancelled. If your itinerary includes two or more independent flights (separate travel documents), this regulation only applies to the final destination stated on each separate ticket.

Any exclusion or limitation of liability for NextJet shall also apply for and be of benefit to NextJet’s suppliers, agents, employees and representatives and any person whose aircraft is used by NextJet for transport, and their representatives, employees and agents.

1.4 Tariffs

Tariffs for luggage, special baggage and excess baggage. Displayed in SEK one way.

1.5 Forbidden items

For safety reasons, the following items are forbidden as luggage on board NextJet’s flights:

• Compressed gases (highly frozen, inflammable, poisonous) e.g. butane gas, oxygen, fluid nitrogen gas, oxygen tubes and tubes with compressed gas
• Corrosive substances such as acids, alkalis, wet-element batteries and apparatus which contains mercury (e.g. thermometers)
• Explosive materials, war materials, fireworks, flares and detonators
• Easily inflammable liquids and solid substances such as lighter fluids and matches (must be carried in the passenger’s own pockets, not in hand luggage), paint, thinner and firelighter
• Radioactive material
• Briefcases and attaché cases with installed alarm systems
• Oxidizing substances, such as bleaching agents, peroxides
• Poisonous and disease carrying substances such as insecticides, weed-killers and living virus cultivations
• Other dangerous articles such as magnetized goods and objectionable or irritating substances
• Items that can expose the aircraft, persons or goods on board for damage and/or danger, such as items that are indicated as hazardous according to the rules of the International Civil Association (ICAO) or International Air Transport Association (IATA).

Checked luggage should not include:

• Valuable items such as money, jewelry / precious stones, computer equipment, game consoles, photo cameras and video cameras, mobile phones, watches, speakers
• Fragile items (but not limited to glass / bottles)
• Perishable foods (e.g. frozen or chilled food or other food that may leak or go bad)
• Glasses / sunglasses
• Keys
• Work documents
• Identification documents
• Medicine and medical certificates

It is also forbidden to use electric / electronic instruments that can interfere with aviation radio and navigational equipment (such as radios and mobile phones).

1.6 Regulations

1.6.1 Montreal Convention

The Montreal Convention is applied for domestic and international departures with respect to persons, baggage or cargo. According to the Montreal Convention, the carrier is responsible for death or bodily injury if the incident occurred on board the aircraft or when embarking or disembarking. For damages exceeding 113 100 SDR, NextJet is not liable if we can prove that the damage wasn’t caused by us or our employees or the negligence or other wrongful act or omission. Find a detailed description in part 4, page 12 of this document.

1.6.2 Regulation EU261/2004

Regulation EU261/2004 is applied within EU. This Regulation is reproduced in its whole or partially in part 3, page 8 of this document. The entire Regulation can be accessed and downloaded via

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2004:046:0001:0007:EN:PDF.

1.7 Luggage liability

NextJet is liable for checked baggage if destroyed, lost or damaged, provided the luggage was checked-in or otherwise under care by NextJet. NextJet is not responsible for any damage caused by the baggage’s characteristics, or by inherent defect or weakness of the baggage. Upon damage to checked baggage, the damaged luggage must be presented and reported to the arrival airport within 7 days of arrival. The passenger is entitled to a maximum amount of 1131 SDR unless presenting a declaration of higher value with regards to the lost baggage.

Baggage delay:

The carrier is liable for damage occasioned by delay in the carriage by air of passengers, baggage or cargo. Nevertheless, the carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures. If your baggage is not found and delivered to you within 21 days from your arrival, it is considered lost and you are entitled to financial compensation. A declaration of its contents must be submitted to NextJet Customer Relations, e-mail customerrelations@nextjet.se.

Article 18 of the Montreal Convention describes damage to cargo:

1. The carrier is liable for damage sustained in the event of the destruction or loss of or damage to, cargo upon condition only that the event which caused the damage so sustained took place during the carriage by air.

2. However, the carrier is not liable if and to the extent it proves that the destruction, or loss of, or damage to, the cargo resulted from one or more of the following:

a) inherent defect, quality or vice of that cargo;

b) defective packing of that cargo performed by a person other than the carrier or its servants or agents;

c) an act of war or an armed conflict;

d) an act of public authority carried out in connection with the entry, exit or transit of the cargo.

Checked luggage must be able to manage load posed by loading and unloading baggage on the aircraft and/or baggage truck. Checked luggage must also be able to manage load when in contact with other luggage during the loading and unloading process. Checked baggage must be thoroughly packed so that it allows for standard baggage handling, loading and unloading. The passenger is responsible for packing their luggage to prevent its contents from being damaged. The passenger is liable if packing bottles and similar items in the luggage in an event of contaminating other luggage, either belonging to other passengers or the carrier. NextJet does not reimburse or replace damage on checked baggage (own or others) that is a result of broken bottles, leaking food/drinks or equivalent.

Damages to unchecked baggage:

In the case of unchecked baggage, including personal items, the carrier is liable if the damage resulted from its fault or that of its servants or agents.

Read the Montreal Convention >>

1.8 Disruptions

Information about traffic disruptions and changes to the timetable are sent to the affected passengers via e-mail or telephone stated upon time of booking. Therefore, it is important that your enter correct e-mail address and we recommend that you ensure that e-mails from NextJet are on the list of safe senders at your e-mail client.

When a flight is cancelledNextJet is not obliged to pay compensation if thepassenger has been informed at least 14 days prior to scheduled time of departure. For cancelled or delayed flights NextJet enforces the European Parliament Regulation EU261/2004. This Regulation is reproduced in its whole or partially under "Terms and Conditions" (see menu to the left). The entire Regulation can be accessed and downloaded via http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2004:046:0001:0007:EN:PDF

1.9 Taxes and fees

Taxes and fees are part of the flight ticket and are governed by authorities and airports. These taxes and fees, which may constitute a large portion of the cost of air travel, are subject to change. In order to increase the total ticket fare subsequently, NextJet will notify affected passengers well in advance of the departure.

2. Ticket rules

2.1 Economy tickets and Youth/Student tickets

• Re-booking is allowed up to 1 hour before scheduled departure time. A fee will be charged of 300 SEK per person and leg for domestic routes and 600 SEK per person and leg for international routes.
• Re-booking is only permitted upon seat available.
• Re-booking is not permitted to or from other destinations than those specified on the original ticket.
• Refund is not possible.
  
• In case of a higher fare the difference between that and the original fare will be charged.
• When purchasing this ticket you are not entitled to upgrading your flexibility conditions even if re-booking to a fare equivalent to that of Economy Flex or Full Flex.
• Name change is possible, fee 300 SEK per passenger and segment. Name change is only possible for all segments in a ticket; name change for part of ticket is not possible.
• In case of illness, a medical certificate for the ill passenger must be sent to callcenter@nextjet.se or via mail to NextJet helpdesk, 921 81 Lycksele. If valid, full refund is permitted up until 1 hour before scheduled time of departure. Service charges will not be refunded.
• Student fares are eligible to full time students upon presenting a valid student card stating ‘Studentkortet’ or ‘Mecenatkortet’. The student card must be presented together with a valid ID-card. Read more >>
• Youth tickets are eligible for passengers 12 years and above but not yet 26 years.
• Child discount 50 % for children aged 2-11. Infants aged 0-2 travel for free in adult’s knee. No infant/child discount for youth and student tickets.
• Baggage allowance 20 kg for checked baggage and 5 kg for unchecked baggage.

2.2 Economy Flex-tickets and Senior Citizen tickets

• Re-booking is allowed up to 1 hour before scheduled departure time. A fee will be charged of 150 SEK per person and leg for domestic routes and 300 SEK per person and leg for international routes.
• Re-booking is only permitted upon seat available.
• Re-booking is not permitted to or from other destinations than those specified on the original ticket.
• In case of a higher fare the difference between that and the original fare will be charged.
• When purchasing this ticket you are not entitled to upgrading your flexibility conditions even if re-booking to a fare equivalent to Full flex.
• Name change is possible, fee 300 SEK per passenger and segment. Name change is only possible for all segments in a ticket; name change for part of ticket is not possible.
• Refundable with 75% of ticket fare if cancelled 1 hour before scheduled departure time at the latest.
• In case of illness, a medical certificate for the ill passenger must be sent to callcenter@nextjet.se or via mail to NextJet helpdesk, 921 81 Lycksele. If valid, full refund is permitted up to 1 hour before scheduled departure time. Service charges will not be refunded.
• Senior citizen fare is eligible for persons 65 years or older, early retirement or ill-health retirement. Read more >>
• Child discount 50 % for children aged 2-11. Infants aged 0-2 travel for free in adult’s knee.
• Baggage allowance 20 kg for checked baggage and 5 kg for unchecked baggage.

2.3 Full Flex-tickets

• Re-booking and name change is permitted without charge up to 1 hour before scheduled departure time.
• Re-booking is only permitted upon seat available.
• Refundable up to 1 hour prior to scheduled departure time. Service charges are not refundable.
• Child discount 50 % for children aged 2-11. Infants aged 0-2 travel for free in adult’s knee.
• Baggage allowance 30 kg for checked baggage and 5 kg for unchecked baggage.

3. Cancelled flights, delayed flights and denied boarding

3.1 Application

The following regulation applies on the condition that you as a passenger:

• Have a confirmed ticket on a NextJet flight
• Are checked in as instructed by NextJet and at such time as stated in advance by NextJet in written text (including electronically). Read more about NextJet’s rules for check-in >>
• Hold a ticket that is directly or indirectly available to the public

The regulation applies to any passenger:

• departing from an airport located in the territory of a Member State to which the Treaty applies;
• The protection accorded to passengers departing from OR to an airport located in a Member State should be extended to those leaving an airport located in a third country for one situated in a Member State, when a Community carrier operates the flight and where a community carrier is defined as any carrier licensed to operate within that community.
• departing from an EU member state, or
• travelling to an EU member state on an airline based in an EU member state

3.2 Delayed flights

Passengers are entitled to complimentary assistance from NextJet in case a flight is delayed with the following premises:

1. with 2 hours or more for all flights up to 1 500 kilometres
2. with 3 hours or more for all flights within the EU of more than 1 500 kilometres
3. with 3 hours or more for all other flights between 1 500 and 3 500 kilometres
4. with 4 hours or more for all other flights than 1, 2 or 3

NextJet offers the following complimentary assistance (NextJet may withdraw all complimentary assistance if it’s offering would delay the flight further):

• Meals and refreshments in proportion to waiting time
• Two telephone calls, fax or telex messages, or emails
• Hotel accommodation and transport between the airport and the hotel if the flight is scheduled to depart the next day
• If the flight is more than 3 hours late on arrival, the same rules apply as if the flight has been cancelled

If the flight is more than 3 hours late on arrival are entitled to:

1. 250 Euro for flights up to 1500 km
2. 400 Euro for flights within the EU of more than 1500 km
3. 400 Euro for all other flights of 1500-3500 km
4. 600 Euro for all other flights than 1, 2 or 3

If your flight is delayed by at least 5 hours you may chose any of the following:

• Refund the cost of unused flight tickets
• Refund the cost for used tickets where the flight no longer serves any purpose in relation to the passenger's original travel plan, and where applicable, a flight back to the original point of departure at the earliest opportunity
• Rerouting under similar conditions to the intended final destination at the earliest opportunity.
• Rerouting under similar conditions to the intended final destination at passenger's preference, subject to availability.

3.3 Cancelled flights

Passengers either booked on a cancelled NextJet flight, have been denied boarding against their will or are more than 3 hours late on arrival at their final destination are entitled to:

1. 250 Euro for flights up to 1500 km
2. 400 Euro for flights within the EU of more than 1500 km
3. 400 Euro for all other flights of 1500-3500 km
4. 600 Euro for all other flights than 1, 2 or 3

NextJet offers the following complimentary assistance:

• Meals and refreshments in proportion to waiting time
• Two telephone calls, fax or telex messages, or emails
• Hotel accommodation and transport between the airport and the hotel if the flight is scheduled to depart the next day
• If the flight is more than 3 hours late on arrival, the same rules apply as if the flight has been cancelled

If your flight is cancelled you may chose any of the following:

• Refund the cost of unused flight tickets
• Refund the cost for used tickets where the flight no longer serves any purpose in relation to the passenger's original travel plan, and where applicable, a flight back to the original point of departure at the earliest opportunity
• Rerouting under similar conditions to the intended final destination at the earliest opportunity
• Rerouting under similar conditions to the intended final destination at passenger's preference, subject to seat availability.

3.4 Denied boarding

NextJet may refuse carriage of you and/or your luggage. The reasons for this may be that:

• Payment of the ticket and all applicable charges is not complete or the credit arrangement between NextJet and you (or the person or company who paid for your ticket) is not settled.
• Your travel documents or other documents such as passports or other identification documents are missing, is reported missing, shows signs of forgery or otherwise being invalid.
• Your behaviour, physical or mental condition, or if the contents of your luggage could cause harm or distress to yourself or other passengers and/or members of the crew.

If the flight is overbooked and a passenger voluntarily chooses to disembark or is denied boarding against their will NextJet offers the following compensation:

1. 250 Euro for flights up to 1500 km
2. 400 Euro for flights within the EU of more than 1500 km
3. 400 Euro for all other flights of 1500-3500 km
4. 600 Euro for all other flights than 1, 2 or 3

NextJet offers the following compensation:

• Refund the cost of unused flight tickets
• Refund the cost for used tickets where the flight no longer serves any purpose in relation to the passenger's original travel plan, and where applicable, a flight back to the original point of departure at the earliest opportunity
• Rerouting under similar conditions to the intended final destination at the earliest opportunity
• Rerouting under similar conditions to the intended final destination at passenger's preference, subject to seat availability.

NextJet offers the passengers the following complimentary assistance if a passenger has been denied boarding against their will:

• Meals and refreshments in proportion to waiting time
• Two telephone calls, fax or telex messages, or emails
• Hotel accommodation and transport between the airport and the hotel if the flight is scheduled to depart the next day
• If the flight is more than 3 hours late on arrival, the same rules apply as if the flight has been cancelled

3.5 Circumstances under which compensation is not payable

Extraordinary circumstances:

• The liability for NextJet is partially or fully limited in accordance with EU261/2004 if an event is caused by extraordinary circumstances that NextJet cannot avoid even if all reasonable measures have been taken. These elements may include political instability, meteorological conditions disabling the continuation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes affecting the concerned airline.

Or:

• When the flight is cancelled and you are notified of the cancellation at least 14 days before departure
• When the flight is cancelled and you are notified of the cancellation between 14 days to 7 days before departure and offered rerouting so that the new itinerary departs at least 2 hours before the scheduled departure time and arrives no later than 4 hours after the scheduled arrival time.
• When the flight is cancelled and you received a notice of the cancellation less than 7 days before departure and offered rerouting so that the new itinerary departs at least 1 hour before the scheduled departure time and arrives no later than 2 hours after the scheduled arrival time

3.6 Responsible authorities

SWEDEN

The Swedish Consumer Agency together with ARN is responsible for this regulation. Their addresses are:

Address Konsumentverket:

Konsumentverket
Box 48
651 02 Karlstad

Address Allmänna reklamationsnämnden:

Allmänna reklamationsnämnden
Box 174
101 23 Stockholm

DENMARK

I Statens Luftfartsvæsen
(CAA-Denmark)
Box 744
DK - 2450 KOBENHAVN SV

FINLAND

Leisure passengers:

Consumer Disputes Board
P.O. Box 306
FI - 00531 HELSINKI

Business passengers:

Finnish Transport Safety Agency
P.O.Box 320
FI – 00101 Helsinki

Supervising body:

Consumer Ombudsman & Agency
Haapaniemenkatu 4 A, Box 5
FI - 00531 HELSINKI

To obtain compensation under any of the elements described in this document, or as described in full in the European Parliament Regulation EU261/2004, please contact Customer Relations or NextJet’s representatives at the airport.

Address to NextJet’s Customer Relations:

NextJet Customer Relations
customerrelations@nextjet.se
Höga Kusten Airport
870 52 Nyland

SWEDEN

4. Liability

Air carrier liability for passengers and their baggage.

Summary according to Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No 889/2002). This information notice summaries the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

4.1 Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs (approximately SEK 1,000,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

4.2 Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately SEK 160,000).

4.3 Passenger delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately SEK 40,000).

4.4 Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs (approximately SEK 10,000).

4.5 Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs (approximately SEK 10,000). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

4.6 Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

4.7 Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

4.8 Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

4.9 Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

4.10 Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.

This summary or notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of this Regulation or the Montreal Convention.